Terms and conditions

General terms of MDT Solution

1. Application

   • These general terms and conditions (GTC) apply to all contracts between the Client and MDT Solution, Stevana Bulajića 54, 78000 Banja Luka, Bosnia and Herzegovina (hereinafter: Agency), which include completed projects, orders, offers, deliveries, benefits, and other services.
   • The Agency provides services in the areas of internet marketing, web design, programming, sales, and organization. All agreements concluded in connection with the conclusion of the Contract arise from these terms, service descriptions, and separate agreements. Benefits not arising from the Contract are not owed.
   • The version of these terms and conditions that was valid at the time of contracting is relevant.
   • The Client’s general terms and conditions do not become part of the Contract, even in the absence of written objections. They are only recognized if explicitly approved by the Agency.

2. Conclusion of the Contract and Information

   • General offers are subject to change and are not binding.
   • The contract is considered concluded if, after the offer or agreement on cooperation from the Agency, the Client confirms the offer or agreement on cooperation in writing and/or the work has begun with mutual consent. Maintaining a written form is sufficient with an explanation via email within the overall contractual relationship, unless otherwise agreed by the contracting parties. Telephone agreements must be confirmed in writing.
   • The basis for the Agency’s work is the agreement on cooperation.
   • Cijene se obračunavaju prema važećem cjenovniku Agencije u vrijeme sklapanja Ugovora i vrijede isključivo za usluge propisane Ugovorom. If the Client subsequently needs new services from the Agency that are not contractually defined, their price will be calculated according to the price list applicable at that time.
   • The execution of rights and obligations begins on the day when both contracting parties have signed the Contract.

3. Agency Services and Deadlines

   • The Agency is responsible for implementing the ordered services according to the project description and within the framework defined by the Contract. If additional costs arise due to different requests and changes to the agreed services at the Client’s request, the Client bears these costs.
   • Services with the Client can only be negotiated by authorized personnel or other individuals expressly appointed by authorized personnel on behalf of the Agency.
   • The deadline for execution must always be stated in writing and marked as binding. The Agency is obliged to perform services in a timely manner.
   • The Agency is not responsible for delays in the delivery of services caused by force majeure or the Client’s failure to timely provide necessary material and other instructions necessary for the Agency to deliver the contracted service.

4. The Client’s Cooperation Obligation and Responsibility

   • The Client will provide the Agency with all necessary data, information, and instructions in writing necessary for the implementation of the contracted services. The Client is responsible for the accuracy of this data.
   • If the Client realizes that the provided data, information, and instructions are inaccurate, incomplete, ambiguous, or unfeasible, they must immediately notify the Agency of this and the possible consequences.
   • The Client appoints one or more contact persons and their deputies for communication with the Agency, who are responsible for executing the contractual relationship and/or are authorized to make decisions.
   • The contracting parties or their contact persons regularly communicate and report on the progress and obstacles in the execution of the Contract.
   • The Client undertakes that during the implementation of the contractual project and for 12 months after the completion of the project, they will not engage the personnel employed in the Agency, either directly or indirectly, without prior consultation with the Agency.

5. Compensation

   • All services of the Agency are subject to compensation, unless expressly agreed otherwise in writing. The amount of compensation is determined by individually concluded contracts. The Agency’s price list applicable at the time of contracting applies.
   • Additional services requested by the Client, which are not defined in the Contract, are paid for separately.
   • All prices are expressed with VAT included.
   • In case of a change in the legal sales tax, the Agency has the right to adjust fees/prices of products/services from the moment the new law comes into effect.
   • The Agency is not obligated to provide contractual services or activate contractual services before receiving payment, unless expressly agreed otherwise in the Contract with the client.

6. Incidental, special, and additional costs

   • The Client bears all additional costs incurred after the completion of contractual services, unless otherwise defined by the Contract.
   • The Client is obligated to pay all third-party costs necessary for the execution of contractual services and, if necessary, to provide the Agency with appropriate authorization on behalf and for the account of the buyer. If the Agency pays third-party costs in advance or provides an advance payment, the Client must reimburse these costs to the Agency.

Please note that the general terms and conditions have been tailored to MDT Solution, by the information you provided.